By: Lauren Bell
Oncontact
Software has launched Oncontact CRM 6.1 Web, what it claims is the
first customer relationship management offerings in the industry
through which users can access data via the Internet, network or
synchronization.
Company executives say the
multiple points of access will help create a more consistent user
experience across all the system applications. Companies using
Oncontact CRM 6.1 Web will be able to access data through any
combination of access points.
Users of CRM 6.1 also
will be able to use ClientNet, a secure Web portal. Through the
password-protected portal, Oncontact customers and partners can view
sales histories, service cases and company-specific information.
ClientNet also features Web-based self-service tools.
The new software is Microsoft.NET and Vista-compatible. It also can be customized to suit individual CRM companies’ needs.
The software supports accounts, calendars, sales histories and support data information.
Oncontact
clients include Prudential, Foremost Insurance and Carfax. The
Cedarburg, WI-based software developer has more than 600 customers
worldwide.