|
|
 |
Sales Automation
Sage CRM puts you in complete control of your sales pipeline, allowing sales teams
to effectively manage, forecast and report on all phases of the sales cycle. With
Sage CRM, you can easily manage and analyze all current and historical account details
and activities, manage multiple accounts and opportunities and automatically distribute
leads to sales professionals around the world.
With Sage CRM, sales cycles can be dramatically shortened and more deals can close
faster. Your sales team gets instant access to vital customer data including reports
and graphs, quotes, forecasts and historical account details. You can quickly do
on-the-spot analysis, make informed decisions you can trust, and eliminate bottlenecks
that typically stretch sales cycle.
- Pipeline Management
- Sales Forecasting
- Reporting
- Territory Management
- Account Management
- Opportunity Management
|
Marketing Automation
Take control of your marketing dollars by automating and tracking every marketing
campaign, from one-time e-mail communications to multi-faceted marketing programs.
Sage CRM provides accurate metrics on all of your marketing activities, enabling
you to identify and leverage potentially lucrative cross- and up-sell opportunities.
With Sage CRM, you can target the right customer at the right time, eliminate guesswork
and put your company's marketing resources to their best use. Execute better campaigns,
track responses faster and easier than ever before, and make sound decisions based
on what your customers want and how they respond.
- Campaign Management
- E-mail Management
- Outbound Call Management
- Lead Management
- List Management
- Reporting
|
Customer Care
With Sage CRM, you can make the most of every customer interaction, maximizing business
opportunities and customer satisfaction. It empowers your organization with critical
information to build and support long-term customer satisfaction and loyalty.
With fast online access to service requests, call and escalation history, interactions,
multiple contacts, support cases, e-mail and documents sent and received, you'll
have complete and accurate data at your fingertips — enabling you to quickly resolve
client issues and easily create cross-sell or up-sell opportunities.
- Contact Management
- Call Center Support
- Tracking
- Knowledge Base
- Service Agreement Management
- Reporting
|
Access and Synchronization Options
- Microsoft Outlook Integration
- Wireless PDA Access
- Offline Synchronization
- Automated Process Workflow
- Computer Telephony Integration
- Customizations
- Global Deployment
- Web Self Service
|
|
|
 |
 |
 |
|
|